Corporated Succeed with us

Receiving Complaints or Compliments

Compliments

We always welcome your feedback on our service. To provide feedback, simply use the email to the left of your screen.

Complaints

At Boss, customer service is our number one priority. Whilst we would prefer never to disappoint a client, we understand from time to time things can go wrong. You only need to know your thoughts are very important to us.

If you wish to make a complaint, please write to us using the email to your left, or to the following address:

Boss Solutions
ATTN: Dispute Resolutions
PO Box 915
North Ryde BC NSW 1670

Or Fax to 02 9034 4581

If you are not happy with the response we provide, you may refer your complaint to external dispute resolution.

The Financial Ombudsman Service (FOS) offers a free, independent dispute resolution service for the Australian banking, insurance and investment industries. You can contact FOS via the following:

Financial Ombudsman Service
GPO Box 3
Melbourne
VIC 3001

Or telephone 1300 780 808
Or www.fos.org.au

External dispute resolution is a free service.